Welcome to JestServers.com!
Here are some things you probably want to know about us.
First, we have your security in mind.
At JestServers.com, for your convenience, we offer PayPal, Quantum(Visa and Mastercard + VBV and SecureCode), and AlertPay as preferred methods of payment due to the security it provides our customers. Long gone are the days of fraudulent interactions. We are committed to making sure that when you order with us, you know that your money and information is well-protected at all times behind our TLS/SSL-protected shopping area. Our TCAdmin control panel also supports SSL/HTTPS. With PayPal, Quantum, and AlertPay you will always be able to buy with confidence at JestServers.com. If you do not want to provide personal information when ordering, you can put in fake information and use Paypal. JestServers does not store or see any credit card numbers and information. We are a certified LLC company that pays taxes, if you would like any proof of our legitimacy ask us via the contact form and we will gladly provide documentation. Our web presence has been around since 2006, while our services have been in use since 2005.
Should you not be happy with your services…
We don’t foresee any reason why, but if anything comes up and you are unhappy with JestServers.com, we offer an industry-leading pro-rated refund. Unlike other services who lock down your money after a couple days, JestServers.com has a different business model: pay only for what you use. Our Pro-Rated Policy means that you will never owe us the balance of unused time on your contract. If you order for a month, use the server for half a month and then decide to cancel, we will refund half of your money. Because of the built in savings on quarterly plans there is a reduction in the amount refunded(25%).
We have been around since 2005 and don’t plan on going anywhere soon. We promise to provide at least 99.7% hardware and network up-time on our systems(it’s usually 99.99%). This does not include downtime from stopping or restarting your server, faulty coding with the game server, downtime from game patches, or D.O.S. attacks and game software level exploits; however we will try to do our best to prevent all of these issues from happening. As always we have our refund policy so if you’re not happy you can get a pro-rated refund, no questions asked.
Have questions before purchasing?
Q: What type of network do the servers run on?
A: All servers run on premium networks with redundant top tier providers. OSPF and Flow Control Platform(FCP) enhances performance through these multiple providers to make sure your game servers are always taking the fastest and most reliable route. Our bandwidth providers are a mix of Internap (Savvis, XO, ATT, Global Crossing, Sprint and more), nLayer, Mzima, and more being added all the time to always keep your server the lowest latency possible.
This multicarrier intelligent routing identifies the absolute fastest route across Internet backbones, improving
performance 15 to 35 percent(compared to static BGP routing), as well as taking the most reliable and lowest ping path possible between clients so that long distances between clan members
has a minimum effect on ping. Industry leading hardware provides maximum up-time and performance at all times.
Q: Are there any activation/extraneous fees?
A: No, whatever the price is when you checkout is what you pay. Out of 5 years I have never raised rates on a customer, what you buy your server at is what you keep it at.
Q: Can I upgrade or downgrade slots at any time?
A: Yes, you can do this from the billing panel. Simply click on My Services, then click on the green arrow next to the service, then at the bottom click Upgrade/Downgrade options. This will create an invoice for the upgrade and once paid will instantly be activated. You may need to change the player count in some games if it is set in the config file manually. You can always use less than the number of slots that you paid for.
Q: What happens if I miss a payment?
A: We have a 7 day period until the server is suspended for non payment. After suspension, you can pay at any time within 30 days and your server will automatically be re-enabled. If you plan on being late on a payment let us know, we can usually work something out. No late fees. After 30 days of non payment we reserve the right to terminate the server, but if you let us know you can get an extension.
Q: What is your refund policy? How does it work?
A: If you are not happy with the server and paying monthly, just ask for a pro-rated refund. This is always available, not just your first month. I have yet to find another GSP that does this.
Whatever time is left in the month you’ll be fully refunded for. This policy shows that we care about having great performance and up time, all the time! This refund policy is unheard of to my knowledge in the game server world, many only give you 3 or 5 days to ask for a refund, then for the rest of the time you are at their mercy. We can do this because our customers rarely ask for refunds, they stay with us. If paying Quarterly you get a pro-rated refund for the rest of the time remaining minus a 25% fee as paying Quarterly you save 20% generally, the highest Quarterly discount I know of. If the service doesn’t have a quarterly discount, there is no refund fee.
Q: What is the policy towards ads on the server? Could I accept donations for it?
A: Ads and donations are totally up to you, it’s your server :)
Q: What about the server hardware?
A: All of our servers run on commercial class hardware and have a guaranteed 20% overhead free(This is also very rare and I don’t know of any other companies that do this). We do everything we can to make sure performance is the best it can be. If it’s not up to your standards then we have our great refund policy. The server OS and game server are on separate SSD arrays for maximum performance. Some games that take up more than 10GB may be on an enterprise server HD or array, however we do our best to have everything on SSD. The latest hardware is generally installed in each of our locations every 8 months. You can request to be moved to the latest hardware at any time and we will let you know what we can do. Our top of the line performance comes from constantly having fresh hardware installed or upgraded. We want you to have the lowest ping, best performing server possible.
Q: What if I need to move my server to a different location?
A: That’s no problem, location moves are free.
Q: Do you provide redirects or FastDL servers? What other free options are there?
A: We provide free redirect servers for game servers that use them with full ftp permissions, free email accounts, and free mysql hosting. Even free full featured Cpanel hosting with static IP for clans willing to put up an affiliate banner(you can use your own domain or a sub-domain of ours if you’d like).
Q: How does billing work?
A: We use Paypal(Both accounts and cards), Secure Credit/Debit/Gift Cards, and AlertPay. If you don’t have a Paypal account, you can still use it or any of the other gateways as they all support credit and debit cards. You can never “owe” us money. Whenever you no longer want your server you can put in a server cancel request if you’d like a refund on the remaining time or simply stop paying. With Paypal there is an option to create a subscription which will automatically pay for your server on time. If you cancel your server please be sure to also cancel the subscription on Paypal. We can gladly do this for you if you need help, and if you forget to do this after canceling your server we will give you a full refund on any money sent. If you use the Secure Credit Card method, by default your server will auto renew(by popular request) each billing period however this can easily be disabled.
A: It’s a work in progress but http://jestservers.com/2010-03/terms-and-conditions/
Q: Where can I read some reviews of your services?
You can also ask for any references from our experience with mass server hosting and launch day hosting. We have helped http://www.croteam.com/ makers of Serious Sam, with their initial launch of Serious Sam HD: TSE.
We were there on day one hosting Alien vs Predator, Shattered Horizon, Mount and Blade Warband servers, Golden Eye Source Beta4, Plain Sight launch servers, Lead and Gold(Fatshark) official server provider, Booster Trooper official provider and many more. If you’re looking for a host to provide initial dedicated servers for your game please contact us! We will prove we’re your best investment before charging anything.
We strive for honesty and integrity. If you have any questions whatsoever, please visit our forums and ask us anything. We promise you get the answers you need to make an informed decision to be part of the JestServers.com family.
All servers are powered by TCAdmin.
All of our servers include TCAdmin control panel. As the leading admin management console, TCAdmin provides easy, intuitive controls to manage all your game servers here at JestServers.com. TCAdmin was designed from the ground up to help today server admins complete control over their servers. With built in features for voice control, game control and a feature packed module, TCAdmin offers you total control over game and voice servers.
Visit the official TCAdmin website and give their demo a try and see how easy it will be to manage your servers here at JestServers.com. If TCAdmin isn’t your thing GameCreate is also available, or suggest a control panel you’d like! We also support as many games as possible. With over 150 games, if it can be hosted, we probably host it :)
You will find the right server location with us.
It’s important for you to have low ping and high performance, so we have data centers spread across the United States with emerging centers in Europe. With a head office located in Dallas Texas, JestServers.com has grown over the years and have spread operations to include the following cities, with more expansions planned in the future. Currently we have servers in
- Dallas, Texas
- New York City, New York
- Chicago, Illinois
- Orlando, Florida
- Los Angeles, California
- San Jose, California
- Atlanta, Georgia
- Falkenstein, Germany
- Paris, France
- Rotterdam, Netherlands
In the future, we hope to expand to more locations across Europe and North America.
Ventrilo servers are offered in 21 locations.
About the Founder of JestServers.com:
Hello, my name is Kevin but in most games I go by Jest or even more lol, Jestserver. I am 26 and have been running dedicated servers for 12+ years now. I have a few technical certs such as CCNA, Bachelor degree for Information Systems and an associates in Network Security Technology(with minors in business for both).
I don’t do this for money because I didn’t make any for many years and totally enjoyed it. I treat your server as if it was my own, if you have a problem then I will work on it pretty much non stop or until I’ve tried everything possible. I give out refunds any time you ask, pro-rated any day any time :) . I’d much rather have a happy ex-client then an angry customer.
I started out at age 12 with my first server client chat experience, Hotline, a chat/file sharing program. I really enjoyed the community and for some reason loved coming home from school and looking at the logs of all the activity that went on. I was on a 48kbps dial up connection at the time, it was all that was offered in my small town. When coaxial came to town I had been on the waiting list for a year, and was the 2nd one on the network they told me. I went to fileplanet.com and downloaded a Tribes Starsiege patch at like 900KBps and was the happiest person on earth. My upload was 40KBps which I was happy about but still wonder to this day why they can’t have a closer to 1:1 ratio…
After that the Hotline server grew at a very fast rate until eventually I had to let someone take over the hosting for me. If you ever used Hotline in the late 90s you probably heard about or saw MangoServer rofl. Next was hosting Diablo and Starcraft custom games, and it just spread from there.
You can also read some history behind the name here http://jestservers.com/forum/index.php/topic,45.0.html and post what you think.
Now I get to host many servers on massive connections from multiple Tier 1 providers. My first taste of a remote dedicated server was thanks to a part time job. My boss let me use excess upload to host a CSS 24 man server on my P4 LAPTOP with 2GB of ram! Oh man I went nuts from there. That ip:port was up until recently when they switched providers, but I still host a CSS server to this day on that same connection for a friend.
I never planned on charging but very quickly I had used up the excess upload given from my boss, and needed to rent a dedicated server to tinker around with. I picked up a 2nd job and used that money to expand. I am learning a lot from this and think they should have this experience in college. I meet a lot of cool people and have fun actually providing great service. I must give a shout out to clan vexed.ca as they have been very helpful, plus new people I have met through events and gaming.
Oh and I like to play games, mostly RPG, RTS, FPS and anything music wise, like DDR, PIU, Beatmania, DJ Hero, Guitar Freaks and Guitar Hero, Heroes of Newerth, Warband, Mass Effect, Starcraft 2, Minecraft, Terraria. I travel as much as possible and subconsciously search for arcades usually before any form of club or hot spot. I try and keep up with current games so I can actually know what I am talking about when discussing tickrates, choke, max cmdrate, server side fps, file injection mods and what not. You can check out all the games I play on my xfire profile. If you have a server with jestservers.com you’ve probably talked to me on a daily basis, if not, you should give us a shot, it’s worth it. I have a fascination with solar panels and rechargeable batteries ever since I was a kid, I recently tried making my own solar powered netbook with supplies from newegg, but the battery and converter were too weak still. This is starting to sound like a really bad personals ad so I am going to stop here for now.